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Customer Assistance



  Thank you for choosing Contacts and Specs.  We take pride in our abilities to provide unparalleled customer service both in our store and through our website.  We are a luxury optical retailer who specializes in the finest eye wear presentation and expert customer support.  We have provided you with the tools to make your frame selection easy to find with a website that is easy to navigate.  Any questions you might have, please contact us by email and one of our staff members will respond usually within the same business day, but no longer than 48 hours. Every item sold on our website or in our Chicago store is at manufacturer suggested retail prices.  So why buy from us instead of your local optician?  Any purchase outside of Illinois has no sales tax to pay and all domestic ground shipping is free.

   We have consulted with people all over the world to make sure they found the ideal eye wear choice for their needs.  We encourage you to ask questions to make your purchase smooth sailing.  Email us anytime.

   If you have a question regarding prescription lenses, please contact us by email or phone.  All prescription orders are conducted as individual consultations and will be charged manually once we help you choose what type of lenses are best for your frame selection.  If you choose to have your lenses done by a local optician, please be cautious in where you go.  Proper edging techniques differ from collection to collection.  Edging techniques and expertise come from working with the finest machines and years of experience with luxury eyewear, which we have.

From all of us at Contacts and Specs… Thank you.

Please read the following FAQ's  Some questions you may have might be answered right below.  Thank you for visiting ContactsandSpecs.com.  We are confident that our selection will astound you.  Happy shopping!

 
Frequently Asked Questions

1.  What if I order a frame and it doesn’t work out for me?

  100% Customer satisfaction is our goal. In the event that your unworn, regular priced product purchased from our website does not meet your expectations, email us for a return authorization number with-in 30 days of your purchase for a full refund to the credit card used for the original purchase or a one time frame exchange.

  For prescription lens purchases we will offer a 50% refund on the lens price.  If you chose to exchange a frame, new lenses will need to be cut and edged so a 50% credit will be applied to the cost of a new set of lenses.  We guarantee 100% accuracy on all prescription lenses. Shipping costs will not be refunded. Shipping charges for returns or exchanges are the customers responsibility including any customs or duties fees applied for international shipments.  All discounted products are final sale.

To Return an Item:
You may return your product for a refund or exchange provided:
•    The item is been unworn
•    All items including the frame/ sunglass, case, cloth and spray are returned
•    The item is free of any damage caused by the customer
•    The item is returned in its original packaging
•    It is returned within 30 days from the delivery date

Repackage the item as securely as possible with the return authorization number clearly written on the outside of the package, and then ship the package to:

Contacts and Specs
3144 N. Broadway
Chicago, IL. 60657


Insure the package for the full purchase price. We can not be responsible for any loss or damage that occurs during shipping. Your account will be credited within 3-5 business days after receipt of the package. 

 

 2.  Is there any kind of warranty on the frames?
-All frames come with a 1 year manufacturer warranty which covers defects. No warranty will be honored from personal neglect or abuse. If your frame is not on your face, keep it in the case. There are no warranties on sale merchandise.

-We have the right to refuse warranty claims on frames that were brought elsewhere for the prescription lenses. We try to be as flexible as we can, but have no control over other lab technicians who are not familiar with proper edging techniques that differ from collection to collection.

    
3.  Is there any kind of warranty on the lenses if I purchase through you?
All lenses we sell also come with a 1 year warranty against defects. This does not include scratches on lenses. No warranties on neglect or abuse. So I advise keeping them away from small children, dogs, and my personal favorite…Keep them out of the barhopping scene when heavy drinking is involved.

 
4.  How should I take care of my glasses?
We include a special cleaning spray for you to use or you can wash your glasses under running water with a little liquid soap. Dry them with a soft cotton cloth or the one that is provided with your case. Remember to prevent unwanted accidents always store your frames in their case.


5.  What payment options do you offer?
Visa, Mastercard, Discover, American Express, Paypal, Wire transfer. Please contact us via phone or email for wire transfer information.


6.  How long will it take to receive my order?

All in stock items will ship within 48 hours with holiday exceptions. Special order frames will typically take 2 to 4 weeks . Please keep in mind that most of our frames come from overseas. It is rare, but we do occasionally experience shipping delays with customs. If your order will end up taking longer than 2 weeks, you will be notified.

7.  What is your Privacy Policy?
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your: Billing Address, Shipping Address, Email Address and Credit Card Information.

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

 
8.  How is my information used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and storage?
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server.
Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents for two weeks. We use them only to track this information